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Shipping

Domestic - Spanish Orders

Standard

  • Free shipping in Spain (Peninsula) < 5kg orders
  • 5€ Shipping for > 5kg orders 
  • 5€ - 10€ shipping to Islands and Ceuta y Melilla
  • 2 - 5 business days for Capital / Metro Areas
  • Regional and Rural areas please allow up to 1-2 days.

Express

  • 15€ for all national orders
  • 1-3 business daYs for Capital / Metro Areas
  • Regional and Rural areas please allow up to 1-2 days.

International

Standard

  • 25€**
  • 7-15 business days*

*Please allow up to 24 hours to process your order, upon placement (MON-FRI). Initial order confirmation emails are not confirmations of shipping. Once your order has been confirmed, you will receive additional communication regarding shipment. Orders placed over the weekend and/or public holidays, will be processed the next business day. During sale periods and public holidays, processing times may vary and may take up to 3 business days - excluding standard shipping times.

Covid-19 Shipping Updates

Due to the COVID-19 response please note Correos Express has advised that in order to minimize the health risk to you and Correos staff all parcels will no longer require a signature for delivery within Spain.

You will still need to be present for the parcel to be delivered, but there will be minimal contact as the parcel will be left at the door and no signature is required.
For parcels delivered internationally via DHL or UPS, no signature will be required however you must be present in order for the parcel to be delivered. Please note DHL or UPS are experiencing an extra 1-2 working day delays on all parcels.
Correos Express has advised all international standard services are experiencing delays due to air travel restrictions. Please allow extra 1-2 week delays on parcels sent via international standard service.

If any changes to the delivery terms occur we will advise via our social channels, website, and newsletter.

If you have any questions regarding shipping please contact info@thefdstore.com and a member of our team and discuss the best option for you.

Tracking Your Order

Once your order has been confirmed, you will receive a shipment notification. This will include your orders tracking ID.

You can track your order via the link provided in the email, or directly via the carrier's website.
If you cannot find your tracking code, please contact our customer service team.

Terms and Conditions

A signature and proof of identity are required on delivery of all orders, at which point the customer will then be responsible for the goods. Any person who accepts the goods on your behalf constitutes evidence of delivery fulfillment and therefore responsibility is transferred from that moment.


If you do not receive your order, and it is returned directly to The FD Store, you will be contacted to organize re-shipment. The additional shipping cost to resend the order, will not be covered by The FD Store and will require payment. If you do not wish to organize a redelivery of the order, the initial shipping fee will not be refunded plus an additional return post charge reflecting our standard shipping charge will also be deducted from your refund or credit.

All orders are subject to quality control checks and review, prior to shipment by our packing team. If your order is damaged, or if there is an item missing from your order, please contact our customer service team immediately, quoting your order number.

If the package appears damaged or opened upon receiving your order, do not accept or open the package. *If you do accept the package, notify The FD Store customer service team immediately. The packaging must be kept for further verification, and may be requested to resolve any disputes (photographic evidence can be supplied). * If you do not accept the package, and the order is returned directly to The FD Store, you will be contacted to organize re-shipment, pending confirmation the order has been quality checked.

PLEASE NOTE: The FD Store does not cover any additional duties, customs or taxes applied to orders. These additional costs are not calculated in the product costing, or shipping cost for any order and are at the receivers expense.

If you have any questions about our shipping times, or would like to enquire about your order, please contact our customer service team at info@thefdstore.com

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